Every failed payment is a missed opportunity. For high-volume direct response merchants, those missed opportunities add up fast.
Today, we're excited to announce our partnership with Phoenix Technologies, bringing Paymend's AI-powered recovery engine directly into the stack that the world's top D2C merchants already rely on.
The partnership
Phoenix Technologies is built for merchants focused on maximising performance across the full customer lifecycle. From AI-powered routing and customizable checkout funnels to subscription management and CRM infrastructure, Phoenix powers checkout, retention, and payment performance for some of today's top-performing e-commerce businesses.
Now, by combining Phoenix's checkout and payment infrastructure with Paymend's specialized recovery engine, merchants get a complete solution: a platform that maximizes every transaction from the moment of purchase through to recovery, automatically, and without disruption to the customer experience.
How does it work?
Phoenix already runs intelligent routing logic, smart cascading, and dunning rules to boost authorization rates. Paymend layers on top of that with deep, AI-driven recovery that kicks in when a transaction still doesn't go through. Our engine analyzes why a payment failed, orchestrates the right recovery approach, and works to settle the funds, learning from every transaction along the way.
For Phoenix merchants, this means Paymend's sits alongside their existing infrastructure, creating a two-layer recovery system that captures revenue that would otherwise be permanently lost. And because Paymend is directly connected to Phoenix, there's no new integration burden, just better results.
Why this matters
Phoenix is built for merchants who can't afford blind spots. Their platform provides real-time visibility across every transaction, detailed cycle performance analytics, and AI-powered retention workflows that trigger automatically when payments fail. Paymend's recovery engine fits naturally into that flow: the same commitment to turning every signal into action, applied specifically to the moment a transaction declines.
For high-volume D2C merchants, the combination is significant. Lost sales driven by failed payments is one of the most overlooked sources of revenue loss.
Phoenix merchants are operators who squeeze performance out of every part of their funnel. Paymend adds the recovery layer they've been missing, so when a transaction fails, it's not the end of the story. Jack Cregan, CEO & Co-founder at Paymend
Getting started
If you're already a Phoenix merchant, activate Paymend with minimal engineering development work.
If you're a high-volume D2C brand not yet on Phoenix, this partnership is a compelling reason to look at both together, a full-stack platform for checkout, routing, and CRM, now with a best-in-class recovery engine built in.
Ready to capture more of the revenue you're already earning? Reach out to learn how Paymend and Phoenix Technologies can work together for your business.
