Work on a problem that actually matters
We help online merchants recover lost revenue by turning failed payments into completed transactions.
Every day, merchants lose revenue to failed payments they can't recover. We're the team building the infrastructure that gets it back.
If you want ownership, high standards, and impactful work, this is the team for you.
Our four company behaviors
We hire brilliant people who are humble enough to admit mistakes and kind enough to support one another. The best idea always wins, regardless of who it came from.
- Making decisions based on what's best for Paymend's long-term success, even when it means more work for your team
- Challenging a colleague's idea directly because you want the best outcome, and being the first to offer help when someone is under pressure
- Admitting when you don't have the answer. Valuing the team being right more than being right yourself
- What we're not
Using seniority or performance as a licence to be dismissive. Protecting your work from critique.
Have the confidence to pull the trigger on 80% of things, and the wisdom to flag the 20% that could break the company. Own your domain and make clear calls without constant validation.
- Sparating operational speed (move fast) from regulatory requirements (move with 100% precision)
- Sanding firm behind your logic under pressure, because you've done the analysis
- When flagging a problem, bringing a structured summary, options, and a clear recommendation
- What we're not
Waiting for 100% certainty on reversible tasks. Retreating at the first sign of friction.
You are the CEO of your own domain. You don't wait for instructions to solve a problem, and you don't pass the buck when things get difficult. Own the outcome, not just the task.
- Separating operational speed (move fast) from regulatory requirements (move with 100% precision)
- Standing firm behind your logic under pressure, because you've done the analysis
- When flagging a problem, bringing a structured summary, options, and a clear recommendation
- What we're not
Confusing being busy with actually moving a metric. Identifying a problem but leaving the thinking and solution to someone else.
The courage to find a better way. We don't just accept how things are done, we experiment, and are bold enough to suggest the wrong thing in pursuit of the right one.
- Respectfully questioning existing processes, even when they're currently working fine
- Actively sharing unconventional or half-formed ideas where they might spark something better
- When the mission shifts, dropping the old plan immediately and bringing your best thinking to the new direction
- What we're not
Accepting inefficiency. Using speed as an excuse to bypass compliance or security guardrails.
What you can expect
Fully distributed team, built around focus, deep work and trust, with shared global sync hours for collaboration.
Progression at Paymend is merit-based, not tenure-based. We recognise talented people when they are excelling.
Billions in revenue disappear due to failed payments every year. The merchants we serve already earned that money. We help them get it back. The mission isn’t manufactured.
High standards and low ego. We hire people who challenge ideas and support each other, and we’ve maintained that as we’ve grown. Our eNPS backs it up.
We move fast, but we’re not reckless. Decisions get made, escalations are rare, and we avoid meetings that should have been a doc.
When your work ships, people notice. You won’t be a cog in a process. You’ll own something that matters and be expected to drive it.
Join the team
Not seeing your team? Tell us where you’d fit and we’ll come back to you first.
Hear from the team
“Working at Paymend is more than just a job to me, it feels like being part of something we are building together. I truly feel that my work directly contributes to our growth and future success. Every person here plays an important role, and there is a real sense of teamwork throughout the company. People are genuinely kind, helpful, and supportive. I’m incredibly thankful to be part of Paymend.”
“The best thing about working for Paymend is the freedom to take decisions, and have autonomy over what you’re doing, and to really be creative and build something that’s going to add value.”
“The best thing about Paymend is the people. They’re not only professional and friendly, but they’re willing to jump in and help out, which creates a really supportive environment.”
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