Protect your revenue, outsource the risk
Protect your reputation while we absorb the risk. We take complete ownership of every transaction we handle, from payment to resolution.
Why merchants choose Paymend.
We absorb the risk of chargebacks and disputes, keeping your merchant accounts and acquirer relationships in good standing.
Our advanced engine and real-time data tracking help you recover more payments and reduce dispute rates for every transaction we process.
Outsource the operational burden of risk management. We handle the complexity so you can invest your time and resources in growing your business.
Every customer inquiry for transactions we process is handled by our dedicated team around the clock, so your team doesn’t have to.
How it works
We take responsibility from payment to resolution. Our platform flags and refunds risky payments automatically, giving you full lifecycle visibility without manual work.
Paymend receives real-time dispute alerts, preventing duplicate refunds and protecting your ability to keep processing payments.
Get actionable insights from real-time dashboard data and alerts. Track disputes and resolutions to improve payment operations.
Frequently asked questions
Everything you need to know about revenue recovery
Our platform assesses every payment request we receive and makes a decision on whether to proceed. Post processing, we monitor for fraud signals and take immediate action to reduce the likelihood of a formal dispute or chargeback. This gives you a complete visibility on your payment lifecycle with zero manual input from your team.
We absorb the risk of chargebacks and disputes keeping your merchant accounts in good standing and preventing processing interruptions. We keep chargebacks off your processing records for the transactions we handle.
We manage all customer inquiries, refund requests and chargeback disputes for the transactions we process.
Most merchants are up and running within a few weeks. Our technical team works closely with you to ensure a smooth translation without any disruption on your current operations. There is no additional development work required to benefit from Paymend's Risk Management solution.
We handle rigorous compliance across privacy laws (CCPA and GDPR) and regional payment regulations. We are PCI DSS Level 1 compliant. We exclusively process cardholder data through certified PCI infrastructure, ensuring the highest standard of data protection. Sensitive payment details are never stored directly; we use tokenization to reduce your compliance burden.
Connect in weeks, not months
We build Paymend to be plug-and-play. We layer on top of your existing infrastructure so you can start recovering revenue immediately, without disrupting your current operations.
Connect via one of our CRM partners or integrate directly to the Paymend API.
Designed for developers, our API is easy to use and designed to evolve without breaking what already works.
Our recovery happens at the processing layer. You don’t need to change a single line of code on your frontend or checkout page.
Customer stories
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Adding Paymend to our stack allowed us to automatically recover failed transactions, bringing back over $100K monthly in lost revenue for Pudgy Penguins.
We had strong PSPs and solid approval rates, but there was always a percentage of revenue we couldn't get back. When you're spending heavily to acquire customers, losing them at payment is the worst possible place to leak. Paymend recovers that revenue without us having to touch anything, we just see the revenue land.
We had already exhausted every internal retry option across our PSP stack. On a revenue-share model, every declined transaction is a direct hit to our bottom line. Recovering $3.6M wasn't just a payment operations win, it changed how we think about decline management as a growth lever, not just a cost center.
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When a processor rejected a transaction, we had no control and each decline meant lost revenue directly impacting our bottom line. We no longer worry about it, we simply route the transaction to Paymend to handle it. We’ve recovered 14% of previously failed transactions.
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