How does Paymend risk management work?

Our platform assesses every payment request we receive and makes a decision on whether to proceed. Post processing, we monitor for fraud signals and take immediate action to reduce the likelihood of a formal dispute or chargeback. This gives you a complete visibility on your payment lifecycle with zero manual input from your team.

How does Paymend protect my processing reputation?

We absorb the risk of chargebacks and disputes keeping your merchant accounts in good standing and preventing processing interruptions. We keep chargebacks off your processing records for the transactions we handle.

What types of disputes does Paymend handle?

We manage all customer inquiries, refund requests and chargeback disputes for the transactions we process.

How quickly can we integrate?

Most merchants are up and running within a few weeks. Our technical team works closely with you to ensure a smooth translation without any disruption on your current operations. There is no additional development work required to benefit from Paymend's Risk Management solution.

Does Paymend meet international compliance standards and how does it secure customer data?

We handle rigorous compliance across privacy laws (CCPA and GDPR) and regional payment regulations. We are PCI DSS Level 1 compliant. We exclusively process cardholder data through certified PCI infrastructure, ensuring the highest standard of data protection. Sensitive payment details are never stored directly; we use tokenization to reduce your compliance burden.

Protect your revenue, outsource the risk

Protect your reputation while we absorb the risk. We take complete ownership of every transaction we handle, from payment to resolution.

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Why merchants choose Paymend

Protect your processing reputation

We absorb the risk of chargebacks and disputes, keeping your merchant accounts and acquirer relationships in good standing.

Recover more revenue

Our advanced engine and real-time data tracking help you recover more payments and reduce dispute rates for every transaction we process.

Focus on growth, not disputes

Outsource the operational burden of risk management. We handle the complexity so you can invest your time and resources in growing your business.

24/7 Customer support

Every customer inquiry for transactions we process is handled by our dedicated team around the clock, so your team doesn’t have to.

How we help online merchants increase revenue

Payment partners

Complete transaction ownership

From payment to resolution, we take full responsibility for every transaction we handle through our integrated platform. Our risk management product receives alerts data and automatically refunds flagged payments. It gives you complete visibility over the payment lifecycle without manual intervention.

Check our API documentation

Payment partners

Chargebacks protection

Paymend’s platform receives real-time alerts for chargebacks and dispute data, automatically preventing duplicate refund attempts when funds have already been returned. It isn’t only about resolving today’s disputes but protecting your ability to keep processing payments tomorrow.

Check our API documentation

Payment partners

Real-time feedback and analytics

Get actionable insights directly from the dashboard with our real-time data and alerts tracking. Monitor disputes and resolution so you can make more informed decisions and improve your payment operations.

Check our API documentation

What our clients say about us

When a processor rejected a transaction, we had no control and each decline meant lost revenue directly impacting our bottom line. We no longer worry about it, we simply route the transaction to Paymend to handle it. We’ve recovered 14% of previously failed transactions.

Eli Mosko

Eli Mosko | VP Payments | Fitness Tech Holdings LLC

14%

Recovered of failed transactions.