Revenue recovery engine for online merchants
We analyze every failed payment in real-time and put it on the optimal path to recovery, boosting your approval rates while cutting operational costs.
Why merchants choose Paymend.
Our intelligent platform learns from thousands of transactions to create customized retry logic for every transaction. The more we process, the smarter it gets.
Stop manual payment chasing or building expensive in-house recovery tools. You only pay when we actually recover revenue.
We turn declines into approvals. Your checkout stays the same, your revenue increases.
Don't lose loyal customers due to temporary failures. Paymend recovers failed payments, preserving lifetime value and recurring revenue.
How it works
Our engine analyzes failed payments and selects the best recovery strategy using smart routing, adaptive retries, and alternative rails.
Unlike legacy systems, we don’t just retry, we retry with intent, using millions of data points to choose the highest-probability route.
Paymend works alongside your existing stack, enhancing any gateway or processor with an intelligent recovery layer built for your infrastructure.
Gain visibility and control over payments with real-time analytics, settlement insights, alerts, and recovery performance.
Frequently asked questions
Everything you need to know about revenue recovery
No, Paymend complements your current payment stack. While other processors handle your core processing, we work only with the payments they fail to convert. Paymend focused exclusively on recovering failed payments, which is complex work that processors typically under-invest in.
We do our best to keep customer friction to a minimum, with zero changes to your checkout. As the Merchant-of-Record, Paymend has an obligation to be identified in the descriptor seen in your customer's bank statement, but we will work with you to ensure that they can also identify you as the original merchant for the payment. After a payment has been successfully recovered, we send customers notification via email to inform them that a charge has been made to their account.
We handle rigorous compliance across privacy laws (CCPA and GDPR) and regional payment regulations. We are PCI DSS Level 1 compliant. We exclusively process cardholder data through certified PCI infrastructure, ensuring the highest standard of data protection. Sensitive payment details are never stored directly; we use tokenization to reduce your compliance burden.
We operate on a pay-as-you-go model aligned to your success. If we don’t recover revenue, you don’t pay. This eliminates the big upfront investment of building in-house recovery tools and replaces it with a cost that scales directly with the value we deliver. No transactions sent, no charges - it's that simple.
Connect in weeks, not months
We build Paymend to be plug-and-play. We layer on top of your existing infrastructure so you can start recovering revenue immediately, without disrupting your current operations.
Connect via one of our CRM partners or integrate directly to the Paymend API.
Designed for developers, our API is easy to use and designed to evolve without breaking what already works.
Our recovery happens at the processing layer. You don’t need to change a single line of code on your frontend or checkout page.
Customer stories
Adding Paymend to our stack allowed us to automatically recover failed transactions, bringing back over $100K monthly in lost revenue for Pudgy Penguins.
We had strong PSPs and solid approval rates, but there was always a percentage of revenue we couldn't get back. When you're spending heavily to acquire customers, losing them at payment is the worst possible place to leak. Paymend recovers that revenue without us having to touch anything, we just see the revenue land.
We had already exhausted every internal retry option across our PSP stack. On a revenue-share model, every declined transaction is a direct hit to our bottom line. Recovering $3.6M wasn't just a payment operations win, it changed how we think about decline management as a growth lever, not just a cost center.
When a processor rejected a transaction, we had no control and each decline meant lost revenue directly impacting our bottom line. We no longer worry about it, we simply route the transaction to Paymend to handle it. We’ve recovered 14% of previously failed transactions.
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