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Healthcare & Wellness

Stop losing customers to failed health payments

Recover declined charges and reduce involuntary churn with a revenue recovery platform built for supplements brands, wellness subscriptions, and health service providers.

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WHY PAYMEND

Why healthcare and wellness businesses choose Paymend

Recover replenishment orders automatically

Our AI-powered engine retries failed payments at the optimal moment so a decline never interrupts a customer's health routine.

Reduce involuntary churn

Customers who cancel because of a failed payment didn’t choose to leave, we stop in before it happens.

Outsource risk, keep revenue

As your Merchant of Record for recovered transactions, we absorb chargebacks and disputes end-to-end.

No changes to your billing flow

We plug into your existing billing infrastructure, no customer changes and no checkout friction, just more revenue.

“When a processor rejected a transaction, we had no control and each decline meant lost revenue directly impacting our bottom line. We no longer worry about it, we simply route the transaction to Paymend to handle it. We’ve recovered 14% of previously failed transactions.”

Eli Mosko

Eli Mosko | VP Payments | Fitness Tech Holdings LLC

Challenge

Payment processors were rejecting transactions with no fallback, causing direct revenue loss with every decline.

Solution

By automatically rerouting failed transactions through Paymend, the platform recovers previously lost revenue recapturing declined transactions.

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FEATURES

Real solutions for health and wellness payments challenges

Stop losing sales to technical friction. We automate recovery and risk so you scale.

Keep supplement subscriptions running without interruption

A failed charge on a monthly supplement order doesn't just cost you one shipment, it breaks a habit your customer worked to build. Paymend automatically recovers declined recurring payment, keeping your subscribers on their routine and your revenue flowing.

Intelligent Routing

Real-Time Analysis

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Recover high-value wellness program subscriptions

Whether it's an annual membership, a multi-month coaching program, or a premium wellness plan, high-ticket health purchases carry more revenue at stake when they fail. Paymend receives those declines in real time and reroutes them through the optimal recovery path, so a decline payment doesn't cost you a long-term customer relationship.

Subscription Recovery

Customer Retention

Full service risk coverage

Paymend's Merchant of Record model handles disputes, chargebacks, and compliance obligations for every recovered transaction. Keep your processing accounts healthy and freeing your operations team from the administrative burden that comes with billing at scale.

Merchant of Record

Operational Relief

Outsource the risk