Today marks a milestone we've been working toward for years. The Paymend platform is officially live and processing transactions for businesses around the world.
If you've been following our journey, you know this moment didn't happen overnight. We've spent countless hours building, testing, and refining our platform to solve one of the internet’s most persistent problems: failed payments that cost online businesses real revenue.
The problem we're solving
Here's something most online businesses don't talk about enough: 1 in 4 transactions fails. These aren't fraudulent attempts or cardholders with insufficient funds. These are legitimate buyers with valid payment methods who genuinely want to purchase, but get declined anyway.
The traditional response has been to accept these declines as unavoidable friction. Businesses optimize their checkout flows, tweak their retry logic, and move on to acquiring more traffic. But the revenue still disappears.
We refused to accept that.
How Paymend works
Paymend is a Merchant of Record platform focused entirely on recovering declined payments.
Here's how it works:
- You plug us in as an alternative cascade. We sit alongside your existing payment stack, no need to replace your current gateway, orchestrator or processor. We work with what you already have, not against it.
- We handle the recovery. Our intelligent engine evaluates every failed payment in real-time and dynamically selects the best recovery strategy. Smart routing, adaptive retries, and alternative payment rails are just some of the tools we deploy to turn declines into approvals.
- We assume the risk. Through our integrated platform, we take complete ownership of every transaction we handle, from payment to resolution. We absorb chargebacks and disputes, protecting your merchant accounts and keeping your processing reputation intact.
- We make payouts on recovered revenue. When we successfully recover a payment, we settle the funds to you on a regular schedule.
- You only pay a fee on what we actually recover. If we don't recover anything, you don't pay us. This alignment of incentives matters, we succeed only when you succeed.
Real results from real businesses
We're currently recovering around 30% of previously declined transactions across our platform, and that number continues to climb as our AI-powered engine becomes increasingly more optimized. In real terms, that means millions of dollars a month in recovered revenue, scaling into the tens of millions.
When a processor rejected a transaction, we had no control and each decline meant lost revenue directly impacting our bottom line. We no longer worry about it, we simply route the transaction to Paymend to handle it. We've recovered 14% of previously failed transactions. Eli Mosko, VP Payments at Fitness Tech Holdings LLC
That's 14% of what was previously lost revenue, now flowing into their business and not hitting their top line. More budget for customer acquisition, better unit economics and sustainable growth from existing traffic.
Built for scale, simply designed
Our platform serves businesses ranging from $100,000 a month in revenue to tens of millions per month. Whether you're in e-commerce, subscriptions, healthcare, or travel, if you process payments online, you're losing revenue to failed transactions.
Integration to Paymend is straightforward. Most businesses are live within a few weeks. Our API is designed for developers and avoids changes to your checkout or frontend. The recovery magic happens at the processing layer, invisible to your customers.
You get complete visibility through our real-time dashboard, with deep analytics on payments, payouts, alerts, and recovery performance. Monitor everything, control everything, optimize everything.
What makes Paymend different
Real-time decision making
Our platform learns from millions of transactions to intelligently automate retry logic for every payment. The more we process, the smarter it gets.
Complete transaction ownership
We don't just retry failed payments, we take full responsibility for them. Our platform receives dispute alert data and automatically handles refunds for flagged payments. You get complete visibility over the payment lifecycle without the need for manual intervention.
Zero customer friction
Your checkout remains untouched and conversion optimized. We work behind the scenes, so your customers never know a recovery attempt is happening.
Works with your existing stack
No matter which gateway or processor you're using, Paymend enhances what you already have. We're an intelligent recovery layer that integrates with your existing infrastructure.
Partnership with Sticky.io
Just a few weeks ago, we announced a partnership with Sticky.io, an orchestration platform that processes over $10 billion annually for e-commerce and subscription businesses. Their customers can now access Paymend's AI-powered recovery technology directly from the Sticky.io platform.
Our focus has always been on giving our customers the tools they need to grow their business without technical roadblocks. Partnering with Paymend allows us to offer our merchants a more sophiscated recovery solution. Ashish Mittal, President & COO at Sticky.io
This partnership validates what we've believed from day one: specialized payment recovery expertise should be accessible to every online business.
What's next
Our ambition is to be the category leading payments recovery platform and in this redefine the space as it is known today. There's a lot we're building behind the scenes: new infrastructure, intelligence layers, and routing capabilities that we'll share when the time is right. But the vision is clear: we want to fundamentally change how online payments flow. Failed transactions won't be treated as an unavoidable loss. They'll be treated as what they really are: recoverable revenue.
Ready to start? Book a demo and let us show you exactly how much lost revenue we can bring back.
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