Travel, OTAs & Travel Documents | Industry

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Unlock your potential monthly recovery. We’ve already recovered $100M+ in failed payments.

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100% risk-free: you only pay for recovered revenue, no costs upfront

Boost approval rates

Recover lost sales

Reduce involuntary churn

Trusted by hundreds of brands:

Travel, OTAs & Travel Documents

E-commerce & DTC Brands

Subscriptions & Recurring Payments

Heath, Wellness & Nutraceuticals

Travel, OTAs & travel documents

Stop losing bookings to failed payments

Automatically recover declined transactions with a payment recovery platform built for online travel agencies, tour operators, and visa & travel document services, where a failed payment means a missed trip, not just a lost sale.

Talk with our experts

View of an airplane wing flying above clouds with a bright sun in the sky.

Three rounded buttons labeled Tickets booking with ticket icon, Global Reach with globe icon, and Stop Declines with minus icon.

“Booking summary for Transcorp Hilton Hotel Abuja, Deluxe King Suite with city view for one guest, check-in March 11, check-out March 14, total cost $279.32, includes pay now button.”

WHY PAYMEND

Why Travel & OTAs businesses choose Paymend

Recover high value bookings

Our AI-powered engine retries failed travel payments at the optimal moment, so a decline doesn't cost you a package that took weeks to sell, or a visa application a traveler needs this week.

Approve payments at the moment of highest urgency

Issuers flag unfamiliar government-adjacent merchants, so legitimate rush visa fees and expedited passport payments fail exactly when your customer can least afford a delay. We receive every decline in real time and reroute it through the best recovery path.

Outsource risk, keep the booking

As your Merchant of Record for recovered transactions, we absorb chargebacks and disputes end-to-end, eliminating the operational burden that comes with high-volume, high-ticket billing.

No impact on the booking experience

Paymend works invisibly behind your checkout. No friction for your customers, no changes to your booking flow: just more confirmed reservations and fewer abandoned transactions.

“When a processor rejected a transaction, we had no control and each decline meant lost revenue directly impacting our bottom line. We no longer worry about it, we simply route the transaction to Paymend to handle it. We’ve recovered 14% of previously failed transactions.”

Eli Mosko

Eli Mosko | VP Payments | Fitness Tech Holdings LLC

Challenge

Payment processors were rejecting transactions with no fallback, causing direct revenue loss with every decline.

Solution

By automatically rerouting failed transactions through Paymend, the platform recovers previously lost revenue recapturing declined transactions.

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FEATURES

Real solutions for Travel & OTAs payment challenges

Stop losing sales to technical friction. We automate recovery and risk so you scale.

Recover declined bookings before customers go to competition

Paymend receives the decline in real time, analyzes the failure reason, and reroutes the transaction through the optimal recovery path. The booking gets confirmed, the traveler gets their trip, and the revenue that would have silently disappeared reaches your account.

Intelligent Routing

Real-Time Analysis

Discover our product

Smiling woman sitting at a table using a laptop with a booking confirmation and payment status notifications on screen by the sea.

Man in a beige sweater sitting at an airport lounge using a laptop with travel and payment notification overlays.

Recover visa, passport & document service payments

Multi-tier fee structures, standard, rush, emergency, create variable billing amounts that trigger issuer fraud flags. The result: legitimate, high-urgency payments declined at above-average rates. Paymend recovers those transactions without adding a single step for the applicant, so an expedited application is never delayed by a payment failure.

Subscription Recovery

Customer Retention

Stop involuntary churn

Full-service risk coverage for a chargeback-heavy industry

Travel is one of the highest-risk categories for disputes: cancellations, schedule changes, and supplier failures translate directly into chargebacks. Paymend's Merchant of Record model takes complete ownership of disputes for every recovered transaction, keeping your accounts in good standing and your team focused on delivering great booking experiences.

Merchant of Record

Operational Relief

Outsource the risk