Travels

E-commerce

Subscriptions

Healthcare

Travels & OTA

Stop losing bookings to failed payments

Automatically recover declined transactions and reduce revenue loss with a payment recovery platform built for online travel agencies, tour operators, and travel service providers.

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WHY PAYMEND

Why OTAs and travel businesses choose Paymend

Recover high value bookings

Our AI-powered engine retries failed travel payments at the optimal moment, so a payment decline doesn’t cost you a package that tooks weeks to sell.

Reduce revenue loss from payment friction

Declined transactions in travel send customers straight to a competitor OTA. We receive every decline in real time and reroute it through the best recovery path.

Outsource risk, keep the booking

As your Merchant of Record for recovered transactions, we absorb chargebacks and disputes end-to-end, eliminating the operational burden that comes with high-volume, high-ticket billing.

No impact on the booking experience

Paymend works invisibly behind your checkout. No friction for your customers, no changes to your booking flow: just more confirmed reservations and fewer abandoned transactions.

“When a processor rejected a transaction, we had no control and each decline meant lost revenue directly impacting our bottom line. We no longer worry about it, we simply route the transaction to Paymend to handle it. We’ve recovered 14% of previously failed transactions.”

Eli Mosko

Eli Mosko | VP Payments | Fitness Tech Holdings LLC

Challenge

Payment processors were rejecting transactions with no fallback, causing direct revenue loss with every decline.

Solution

By automatically rerouting failed transactions through Paymend, the platform recovers previously lost revenue recapturing declined transactions.

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FEATURES

Real solutions for OTA and travel payment challenges

Stop losing sales to technical friction. We automate recovery and risk so you scale.

Recover declined bookings before customers go to competition

Paymend receives the decline in real time, analyzes the failure reason, and reroutes the transaction through the optimal recovery path. The booking gets confirmed, the customer completes their journey, and the revenue that would have silently disappeared reaches your account.

Intelligent Routing

Real-Time Analysis

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Protect recurring revenue from travel memberships

Annual travel insurance renewals, loyalty club memberships, or airport lounge access plans, all rely on reliable recurring billing. When those payments fail and go unrecovered, you lose the relationship. Paymend automatically recovers failed renewals, keeping your most loyal travelers enrolled and your recurring revenue predictable.

Subscription Recovery

Customer Retention

Stop involuntary churn

Full-service risk coverage for a chargeback-heavy industry

Travel is one of the highest-risk categories for disputes: cancellations, schedule changes, and supplier failures translate directly into chargeback. Paymend's Merchant of Record model takes complete ownership of disputes for every recovered transaction, keeping your accounts in good standing and your team focused on delivering great booking experiences.

Merchant of Record

Operational Relief

Outsource the risk